How has unified communications changed your business?
“Avaya began rolling out unified communications to our most mobile employees – executives and sales – in 2003. The solutions enabled a single interface from which staff members could access voice and email, check calendars, launch calls and conference calls and more through voice commands from any device. They were also equipped with our ground-breaking Extension to Cellular application that simultaneously bridged calls made to their business extensions to their cell phones. This provided “single number access” to the user, with greater security and privacy for those who regularly used cell phones for business. We found the time saved on an average amounted to 15 days per year per user. Since then, we have continued to lead the market in innovative, unified communications applications that enable seamless access to converged real-time and non-real-time communications delivered over any device, any network to users in any location.” — Stuart Wells, President, Global Communications Solutions at Avaya
Unified communications technologies such as Voice Call Continuity in mobile handsets allows dual-mode phones to take advantage of local data networks. This allows convergence between cellular networks and local data networks and is the primary first step for FMC.
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